Refund policy
RETURNS
Our Returns Policy lasts 21 days. If 21 days have gone by since the date you received the items, unfortunately we can’t offer you a refund or exchange.
You are responsible for inspecting the merchandise upon receipt. Notify Move Society in writing within 21 DAYS of receipt of the merchandise of any claims for damages resulting from delivery or any defect in the merchandise discovered, including, without limitation, claims related to shortages, quality, or specification.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
Under no circumstances will Move Society accept claims or returns of merchandise which has been altered, laundered, or modified in any manner. Inspect all purchased items BEFORE altering or adding any embellishments through embroidery, screen printing, or other process either yourself or through a 3rd party as once the items have been altered or embellished, you are no longer eligible for any type of return, refund, or exchange for any reason.
SALE ITEMS
Only regular priced items may be returned. Sale items are not eligible for return or exchange.
TEAMWEAR & WHOLESALE PURCHASES RESTOCKING FEE
Eligible returns on bulk orders through Teamwear or Wholesale accounts are subject to a 20% restocking fee.
Returning Eligible Items to Move Society
STEP 1: CONTACT US
Please contact a Customer Service Representative at move@movesociety.com for a Return Number and a Return/Exchange Form. Please include your order number, the style numbers for the items you wish to return with the color, size, quantity, and reason for return.
Unless directed otherwise by a customer service representative, all damaged or incorrect items will need to be sent back to Move Society to receive credit.
Authorized returns and exchanges must be postmarked within 30 days after receipt of merchandise. All returned merchandise must be accompanied by a completed Return/Exchange Form.
STEP 2: SHIP
Ship the item(s) to the address listed on the Return/Exchange Form.
You will be responsible for paying for your own shipping costs for returning your item. Using a trackable shipping service or purchasing shipping insurance is recommended as Move Society is not responsible for lost shipments. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We will cover the shipping costs for exchanged items only when the exchange is due to our error. Move Society will provide a prepaid shipping label to for any damaged or incorrect item that needs to be returned.
Please write the RMA# on the packing list enclosed with your order as well as on the box. If the original box is not available, you can use any plain, unmarked cardboard box. If there are any shipping labels, bar-codes, or stickers on the corrugated box from previous shipments, please remove them at this time.
STEP 3: RECEIVE REFUND/EXCHANGE
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.